Terms and Conditions

Effective Date: 4-27-2025

Welcome to IT Help Harrow (“we,” “our,” “us”). By using our website [https://ithelpharrow.co.uk/] and engaging with our services, you agree to be bound by the following Terms and Conditions.
Please read them carefully.

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1. Services

IT Help Harrow provides IT support services, repairs, and consultations to individuals and businesses.
We reserve the right to refuse service at our discretion where necessary, such as in cases of abusive behavior or inappropriate requests.

2. Service Appointments

• All appointments must be booked in advance.

• Appointment times are subject to availability.

• If you need to cancel or reschedule, we request at least 24 hours’ notice.

3. Payments

• Payment is due upon completion of services unless otherwise agreed.

• We accept payments via cash, bank transfer, or other agreed methods.

• Late payments may incur additional charges.

4. Pricing

• All prices are provided clearly before work begins.

• In some cases, additional faults may be discovered during service. We will always inform you before proceeding with any additional work or charges.

5. Warranty

• Certain services and parts may come with a limited warranty, which will be communicated to you at the time of service.

• Warranty does not cover accidental damage, misuse, or further unrelated issues arising after the repair.

6. Customer Responsibility

• Customers are responsible for backing up all important data before handing over any device.

• We are not liable for data loss unless otherwise agreed in writing.

• Devices left uncollected after 30 days without prior arrangement may be disposed of or sold to cover costs.

7. Limitation of Liability

• We will not be held liable for any loss of data, profits, or business interruption caused directly or indirectly by services provided, except in cases of proven negligence.

• We take all reasonable precautions but cannot guarantee protection against unforeseen damage or external factors beyond our control.

8. Privacy

• We respect your privacy and handle all personal information in line with our [Privacy Policy].

9. Third-Party Products and Warranties

• If we supply third-party products, any warranties or guarantees are between you and the product manufacturer, not IT Help Harrow.

10. Changes to Terms

We may update these Terms and Conditions from time to time.
Any changes will be posted on this page and are effective immediately upon posting.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be handled exclusively by the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact:

IT Help Harrow
Email: info@ithelpharrow.com
Phone: 07465761977
Website: [https://ithelpharrow.co.uk/]